Privacy Policy
How we collect, use, and protect your information when you use our health survey service.
1. Introduction
Welcome to BabyCue Pvt. Ltd. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our health survey service. Please take a look at this Privacy Policy carefully. You consent to the practices described in this policy by using the App.
2. Information We Collect
2.1 Personal Information
- Contact Information: Such as your name, email address, and phone number.
- Demographic Information: Such as your age, gender, and location.
- Health Information: Your health status, medical history, and responses to survey questions.
2.2 Usage Data
- Device Information: Your device’s type, operating system, and unique device identifiers.
- Log Data: Your IP address, browser type, access times, and pages viewed.
2.3 Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to track the activity on our App and hold certain information.
3. How We Use Your Information
- To provide and maintain the App.
- To improve, personalise, and expand our App.
- To understand and analyse how you use our App.
- To develop new products, services, features, and functionality.
- To communicate with you, including sending you updates, security alerts, and support messages.
- To process your transactions and manage your orders.
- To conduct research and analysis, including health-related studies and surveys.
- To comply with legal obligations and protect our legal rights.
4. How We Share Your Information
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as data analysis, email delivery, and hosting services.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may share your information with other parties if you provide us with prior consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to access and receive a copy of your personal information.
- Rectification: The right to request corrections to any inaccurate or incomplete information.
- Erasure: The right to request the deletion of your personal information.
- Restriction: The right to request the restriction of the processing of your personal information.
- Objection: The right to object to our processing of your personal information.
- Data Portability: The right to request the transfer of your personal information to another organization.
To exercise these rights, please write to us at: babycuepvtltd@gmail.com
7. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you believe we have collected such information, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the ‘Last Updated’ date at the top. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
108-C, KIIT TBI, Campus 11, KIIT University, Patia, Bhubaneswar, Odisha 751024
Thank you for using GI BUD. Your privacy and trust are important to us.
Terms & Refund Policy
Everything you need to know about purchases, refunds, and exchanges.
1. Overview
We strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions under which you may be eligible for a refund.
2. Eligibility for Refunds
- The item must be returned within 30 days of the purchase date.
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- A receipt or proof of purchase is required.
3. Non-Refundable Items
Certain types of items are exempt from being returned, including:
- Any Service charges levied against Your Gut Health Report Generation from GI BUD application.
4. Refund Process
- Contact Us: Email our customer service team at info@babycue.in with your order details and reason for the return.
- Return Authorization: We will review your request and provide you with a return authorization number and instructions on how to return your item.
- Shipping: Shipping costs are non-refundable.
5. Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@babycue.in.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@babycue.in.
8. Contact Information
108-C, KIIT TBI, Campus 11, KIIT University, Patia, Bhubaneswar, Odisha 751024
By making a purchase, you agree to this Refund Policy. We reserve the right to update or change our Refund Policy at any time, and you should check this Refund Policy periodically. If we make any significant changes, we will notify you either through the email address you have provided us or by placing a prominent notice on our application.
BabyCue Pvt. Ltd.